How to create a product with DropshipCN?

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How to set up the products in your Shopify store?

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How do I change my store settings?

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Want samples from DropshipCN?

You can request for samples of your products once you register for an account and set up your Shopify store with us. Each registered account is given 3 x free samples and a 20% off discount coupon that can be applied to your first order. After this welcome offer, you have the opportunity to earn 1 sample per $100 revenue per month. A maximum number of 10 samples can be allotted each month.

The first order comes in! What’s next?

1. Simply go to Dashboard and click the "FULFILL ORDER" button, your customer's orders will be imported on the ordering system.
2. You can settle the payment by credit card / Paypal or cash dollar if any.
3. Once payment is approved and your uploaded designs have passed our approval process, orders are sent to the production house to start processing.
4. We will update and attach tracking information as soon as it’s produced and dispatched from our shipping department.

Need help accessing your DropshipCN account?

Click on “Forgot Password” on the login page and enter the required fields to reset your new password. If you are still unable to login, contact our customer support team for further assistance.

Need help accessing your DropshipCN account?

After you have uploaded your design, enlarge the image so that it covers the size of the part you’re designing and completely fills the bleed area as shown in grey. Please be aware that bleed areas that are unfilled or semi-filled will have a marginal white gap. For best results, use non-essential parts of your image in the bleed section as it’s also at risk of being trimmed off during production depending on the cut of the product. It’s important to note that the preview may not be an accurate depiction of the finished product as different factors in the production process can cause variations in printing. (screenshot)

How to remove background of image?

Some designs may require background removal prior to adding your image to our design system. For these designs, you can apply graphical programs, such as Adobe Photoshop, to your image and save the edited artwork in .PNG. Refer to www.remove.bg for more details and other methods on how to remove the background from your image.

What is the resolution requirement of image?

• The maximum image size that can be imported is 10 MB (10,240 KB).
• We recommend the following images formats: .JPG, .PNG.
• For best results, we suggest you make the image that you are importing the same size that you'll use on your design.
• Poor printing quality may result from enlarged and/or low resolution images. We recommend using at least 150 DPI (dots per inch).

What are the payment options?

We accept Paypal, Visa, MasterCard, Discover and American Express as payment. After an order is placed, the payment will be deducted from your linked payment option. All information entered are confidential and will not be used for any other transactions without your approval.

What currency do you charge?

All DropshipCN pricing is in USD. Charges will be deducted based on your local currency to USD conversion rates.

Does DropshipCN offer discounts for bulk orders?

We offer discounts for orders with a minimum of 30 items of the same product type in a single order. This discount can apply to same products of different prints. For more information on this offer, please submit the product type and the quantity you would like to order them in through Contact Us section.

Do I have to pay VAT?

You may be subject to import duties and taxes. All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with the national laws of that country. Customs duties and taxes are assessed, generally, if the merchandise is dutiable and the value of the item is above the threshold set by the country's laws. You might contact your local customs office for further information, because Custom policies vary widely from country to country.

Please note that when ordering from us, DropshipCN, you are considered the importer of the goods and you must comply with all laws and regulations of the country in which you are receiving the goods.

From 1 July 2021, all EU shipment are subject to VAT irrespective of their value. Please refer to the country list below that will charge VAT as well as here for more details on charges. If you have any questions regarding the VAT, please contact our customer service team at support@dropshipcn.com. Thank you.

Can I use my own IOSS for ordering?

Yes, you could use your own IOSS when placing the order. On the fulfill orders page, you could follow the import format in order to add your own IOSS. Once an IOSS number has been added, you will not be charged in the final payment.

Please note that for orders more than US $178, or FedEx orders are excluded. IOSS has to be imported individually on every single order/address. IOSS could not be added once the order has been placed.

DropshipCN is not responsible or liable for unauthorized or embezzled IOSS number. Suspicious cases will be reported to the local authorities and customs unions.

What printing methods are used?

Each of your designs are digitally printed on our products for maximum quality and accuracy. However, due to variations in material and cutting, images may differ from the preview and exact placement of your designs on the final product is not guaranteed. White creasing may also occur near stitching areas where printing is harder to manage.

Who will print the products?

With our own production house, DropshipCN has the utmost control and knowledge over the production of your products. Unlike other companies who source from different vendors, the benefits of managing our own production include:

1. Stable product quality from using consistent printer technology and printing methods
2. Autonomy of production schedule to minimize delays
3. More accurate inventory predictability to prevent being out of stock

How long does it take for production?

What might cause a delay on production?

Main reasons for a delay in production stem from high volume seasons around the holidays and large quantity orders which may require a longer production time. For orders around major holidays, we advise you to make your order in advance and leave ample time for production and shipping to complete your items. If you have any questions pertaining to your order or fail to receive an email confirmation email, you can send your enquiry along with your email and order number in the Contact Us section.

How can I check the status of an order?

For tracking your current order, find Order History on your accounts page and select the order you would like to check. Please refer to the chart below to see the status of your order in more detail.

Can I make changes to an order or cancel it?

Cancellation or changes to an order can only be made when the order status has not been fulfilled. To change the products and/or shipping options, you can select the order you wish to edit and and make the desired changes. No changes are allowed once your order status is in the process of fulfillment or production.

Does my order come with DropshipCN branding?

One of the perks of DropshipCN is creating your own branding, so the order packaging will not be assoicated with the DropshipCN brand. Your own branding/logo will appear on the brand tags, packages and shipping label.

How do I set up my brand for my products?

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What shipping options do you provide and how long does it takes for delivery?

The above shipping time is an estimation only. Delivery time might extend for many reasons, such as customs inspection, transit delay, flight delay, overload packages, weather conditions, etc. Delivery service is handled by a third party, and arrival time is not guaranteed. However, DropShipCN will always try the best to maintain order delivery in a reasonable time and trace the packages for you.

What is the cost of delivery and what country do you ship to?

We offer free and worldwide shipping for all products with Registered Airmail. Alternatively, you could upgrade your shipment to FedEx Priority. The cost would be $29.99 and $2.99 for each additional item. To quote the shipping fee for bulk orders, feel free to contact us at support@dropshipcn.com for more information.

Do you provide tracking?

We provide tracking for all shipments. You will get a notification when your order dispatch. Tracking can be checked on the Order History section and also updated automatically on your Shopify orders.

What is the insurance on shipping option?

A replacement will be arranged immediately and guaranteed if purchasing insurance for your order, in the circumstances of shipment overdue, shipment lost, shipment defect, shipment damaged by weather, etc. It is optional to purchase insurance when checking out the orders.

How are the products packaged?

After producing the items, branded clothing labels will be attached and packed in branded poly mailers for Enterprise members. Otherwise, they are white-label.

Products packed individually. In most of the cases, they are grouped to be shipped out. Sometimes items are shipped separately due to the product type and location of production houses.

What’s the best way to maintain the quality and lifespan of your product?

Please refer to the care label attached to your clothing or invoice for instructions on how to best clean and care for your specific product.

What to do if defective or faulty goods received?

If you receive products that are damaged or defective, please email us immediately at support@dropshipcn.com and submit photo images for inspection. All damages must be reported within 7 days of receipt. For the fastest service, please provide the order number along with your email address.

To ensure prompt resolution, please retain the shipping materials and the damaged items. We do not accept washed or used products for replacement or refund.

About shipping address and undelivered shipment

When completing an order, the customer must provide an accurate and secure address for delivery. The phone number is required for shipping purposes only. The information is used when the courier could not locate the destination and to reduce the chance of return.

We do concern about customer privacy but the proportion of delivery failure by the local post office is very high when the phone number is incorrect or not provided.

We will notify you if there is any return order, and the shipping fee would be charged for re-sending it. Due to the limitation on shipment control, undelivered orders might be disposed of by the courier, and DropShipCN is not responsible for replacement or refund upon wrong or incomplete address shipment.

Return, Exchanges & Refund

If you want to exchange or return an item that is unopened or unused, please contact support@dropshipcn.com within 7 days of receipt of your package. Shipping costs are non-refundable. Please use a trackable shipping service, and DropShipCN is not responsible for lost shipments for returns.

Due to the limitation of customization, only a partial refund will be issued for returns other than defective reasons and refused delivery by customers. The amount of the partial refund depends on the condition of the item plus shipping costs as determined by our sole discretion.

To maintain the safety of every customer, we do not accept returns or exchanges on any items that are opened or used. No refund would be issued, and unqualified return packages will dispose of without notification.

When will I get my refund?

Once your claim is approved, you would get either account credit, a replacement, or a refund to the original payment method. We will issue account credit in 1-2 working days. Refund to the original method might take 1-2 months to show on your statement, depends on the banks or credit card companies you used.

For returns/exchanges due to any other reasoning than as stated above, the store owner is responsible for further handling of the order as deemed appropriate. If we receive returned items, we will contact you about the return and ship them back to you upon agreement with our shipping charges.